Privacy Policy

Last Updated: September 28, 2026

Company Name: Bowers Plumbing and Remodeling, LLC.

Website: https://bowersplumbingllc.com

1. Scope

This Privacy Policy explains how Bowers Plumbing and Remodeling, LLC. (“Company,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards information when you visit or interact with our Website or participate in any of our customer communication programs (“Programs”), including SMS/MMS, email, calls, post-project surveys, feedback, and review-request campaigns.

This policy applies to information we collect through the Website, through our Programs (including SMS/MMS, email, and calls), and through related online interactions. It does not apply to information collected offline (for example, by phone or in person) unless we specifically state otherwise.

The Website and Programs are intended for users located in the United States. If you access the Website or participate in any Program from outside the United States, your information may be transferred to, processed, and stored in the United States.

By accessing or using the Website or participating in any Program, you agree to this Privacy Policy.

2. Information We Collect

We collect information in three primary ways: (a) information you provide to us, (b) information collected automatically when you browse the Website, and (c) information collected through cookies and similar technologies used for analytics, advertising, and performance measurement.

2.1 Information You Provide Voluntarily

When you submit information through the Website or otherwise interact with us—such as by requesting service, requesting an estimate, scheduling an appointment, starting a chat, contacting us, or participating in a Program—we may collect information you choose to provide, including:

• Identifiers and contact information, such as your name, email address, phone number, and mailing or service address.

• Service request and project details, such as service type, project dates, preferred appointment windows, photos or attachments you upload, and notes you provide.

• Communications content, such as messages submitted through forms, chat, SMS/MMS, email, or other channels you use to contact us.

• Survey responses and feedback, including NPS scores, ratings, qualitative comments about completed work or your experience, and any other information you choose to share in a survey or review request.

• Commercial information related to services you have purchased, requested, or considered.

• Any other information you choose to submit.

You are not required to provide personal information to browse the Website. However, if you choose not to provide certain information, we may be unable to respond to your request, administer certain Programs, or provide certain services.

2.2 Information Collected Automatically

When you visit the Website, we and our service providers may automatically collect certain information about your device and your interaction with the Website, such as:

• IP address and general location information, such as city or state inferred from your IP address.

• Device and browser information, such as browser type, browser version, operating system, device type, language settings, and unique device identifiers.

• Usage and event data, such as pages visited, links clicked, scroll activity, time spent on pages, referring and exit pages, and interactions with the Website or advertisements.

• Approximate timestamps, session identifiers, and diagnostic data used for performance, analytics, and security monitoring.

When you access the Website using a mobile device, this information may also include information about the type of mobile device, mobile operating system, mobile browser, and other diagnostic information.

This information helps us operate the Website, measure performance, understand visitor engagement, detect and prevent fraud, and maintain security.

2.3 Cookies, Pixels, SDKs, and Similar Technologies

We use cookies and similar technologies, such as pixels, tags, local storage, web beacons, and SDKs, to help the Website function, understand how the Website is used, and support advertising and measurement activities. These technologies may collect information such as your IP address, device and browser characteristics, and your interactions with the Website.

Examples include:

• Analytics tools, such as Google Analytics, to understand Website traffic and usage.

• Advertising and conversion measurement tools, such as Google Ads and Meta Pixel, to help measure the effectiveness of marketing campaigns and deliver ads.

• Call tracking tools, such as dynamic phone numbers, to attribute calls and leads to marketing sources and improve service.

• Chat and messaging tools to support customer communications and improve responsiveness.

• Essential or functionality cookies used to operate Website features and remember certain preferences.

Some of these technologies may be operated by third parties and may collect information across different websites or online services over time, subject to those parties’ privacy practices.

You can control certain cookies through your browser settings and, where available, through any cookie preference controls presented on the Website.

3. How We Use Your Information

We use the information we collect for legitimate business purposes consistent with operating our business, maintaining an effective Website, and running our Programs. Depending on how you interact with us, we may use information to:

• Provide and manage services, including responding to inquiries, providing estimates, scheduling appointments, and coordinating project or service delivery.

• Perform our agreements with you and provide products or services you have requested.

• Communicate with you, including confirmations, reminders, follow-up communications, customer support, and other service-related communications.

• Administer post-project survey, NPS, and feedback Programs, including sending survey invitations, collecting and analyzing satisfaction scores and qualitative feedback, and following up on issues or questions you raise.

• Request that you leave reviews on public platforms, at your discretion, and track whether review requests are sent or completed.

• Operate, maintain, and improve the Website and Programs, including troubleshooting, testing, analytics, measuring performance, identifying usage trends, and improving user experience.

• Conduct marketing and advertising activities with your consent, including measuring campaign performance and attributing calls and leads.

• Protect against fraud, misuse, and security incidents; enforce our policies; and maintain the safety and integrity of our systems.

• Evaluate or complete a business transfer, merger, acquisition, financing, reorganization, or similar transaction.

• Comply with applicable legal requirements and respond to lawful requests.

We do not sell personal information.

We do not use information collected through the Website or Programs to make decisions that produce legal or similarly significant effects solely by automated means, such as the automated denial of services.

4. Communications and Text Messaging Privacy

If you provide your phone number or email address, you may receive communications from us as described in our Terms & Conditions and this Privacy Policy.

4.1 SMS / MMS Text Messages

If you opt in to receive text messages, we may send SMS/MMS messages related to:

• Your current or past projects or services.

• Satisfaction surveys and NPS requests.

• Qualitative feedback requests about work performed.

• Invitations to leave public reviews.

• Service-related messages and, where permitted, limited promotional messages related to our services.

Message frequency may vary.

Message and data rates may apply.

You can opt out at any time by replying STOP.

For help, reply HELP or contact us using the information in the Contact Us section below.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile phone number, text-message consent information, or opt-out status with third parties or affiliates for their own marketing or promotional purposes.

We may share this information only with service providers that help us deliver text messages, such as messaging platforms, phone companies, and other vendors assisting with SMS delivery, or as required by law.

5. Cookies, Interest-Based Advertising, and Your Choices

5.1 Managing Cookies

You can control cookies through your browser settings, including refusing some or all cookies or receiving an alert when cookies are being sent. If you disable cookies, certain features of the Website may not function properly.

If the Website presents a cookie banner or preference center, you can use it to manage certain categories of cookies where available.

5.2 Analytics and Advertising Tools

We may use third-party analytics and advertising tools, such as Google Analytics, Google Ads, and Meta Pixel. These providers may set cookies or similar technologies and collect information about your interactions with the Website to provide measurement, analytics, and advertising services.

Information collected through these tools may be combined with other information collected through the Website for the purposes described in this policy.

5.3 Global Privacy Control (GPC)

Some browsers or extensions support the Global Privacy Control (“GPC”) signal. Where required by applicable law, we will process GPC signals as a request to opt out of certain processing, such as certain types of “sharing” for targeted advertising under state law.

Honoring GPC may be limited by technical constraints and may not apply to all uses of cookies, such as cookies necessary to operate the Website.

5.4 Do Not Track

Some browsers include a “Do Not Track” (“DNT”) setting. Because there is no common industry standard for interpreting DNT signals, the Website may not respond to all DNT signals. You can use the other controls described in this section to manage cookies and tracking.

6. Sharing and Disclosure of Information

We may disclose information collected through the Website and Programs in limited circumstances as described below.

We do not sell personal information.

6.1 Service Providers

We may share information with vendors and service providers that help us operate the Website, run our business, provide services, or deliver the Programs. These may include:

• Website hosting providers.

• Analytics providers.

• Advertising and measurement vendors.

• Payment processors.

• Call tracking providers.

• Survey and review-request platforms.

• Messaging platforms.

• Customer communication tools.

• Other vendors that perform services on our behalf.

These providers are permitted to use information only to perform services on our behalf and are subject to contractual confidentiality and security obligations. We do not authorize service providers to use personal information for their own independent marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your mobile information will not be sold or shared with third parties or affiliates for promotional or marketing purposes. All categories of sharing described in this section exclude mobile contact information and text messaging originator opt-in data and consent; this information will not be shared with any third parties, except service providers that assist us in delivering our text messages or as required by law.

6.2 Legal and Safety

We may disclose information if we believe it is necessary to:

• Comply with applicable law, regulation, legal process, court order, or governmental request.

• Enforce our agreements or policies.

• Protect and defend the rights or property of the Company.

• Protect the rights, property, or safety of our customers or others.

• Detect, prevent, investigate, or address fraud, wrongdoing, misuse, or security issues.

• Protect against legal liability.

6.3 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our business or assets, information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information collected through the Website and Programs from unauthorized access, use, disclosure, alteration, or destruction.

No method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

Email, text messages, and chat communications may not be encrypted end-to-end and may not be secure. Please do not send sensitive information through these channels.

If you believe your interaction with us is no longer secure, please contact us immediately using the information in the Contact Us section below.

8. Data Retention

We retain personal information collected through the Website and Programs for as long as reasonably necessary to fulfill the purposes described in this policy, including to:

• Provide services.

• Administer Programs, including surveys and review requests.

• Maintain business records.

• Resolve disputes.

• Enforce agreements.

• Comply with legal obligations.

• Maintain security and improve the functionality of our Website and services.

Usage and diagnostic information may be retained for internal analysis, security, or Website improvement purposes.

When information is no longer needed, we will take reasonable steps to delete, deidentify, or securely dispose of it in accordance with our retention practices and applicable law.

9. Transfer of Information

Information we collect may be processed at our operating offices and in other locations where our service providers operate.

If you access the Website or participate in a Program from outside the United States, your information may be transferred to, processed, and stored in the United States or other jurisdictions where data protection laws may differ from those in your location.

We take reasonable steps designed to ensure personal information is handled securely and in accordance with this Privacy Policy.

10. Links to Other Websites

The Website may contain links to third-party websites or services.

We do not control and are not responsible for the content, privacy practices, or security of third-party websites. We encourage you to review the privacy policies of any website you visit.

11. Children’s Privacy

The Website and Programs are not directed to children under 18, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information through the Website or a Program, please contact us so we can take appropriate steps to delete it.

12. Privacy Rights and Choices for U.S. Residents

Depending on where you live, you may have certain rights regarding personal information, which may include the right to:

• Confirm whether we collect or process personal information about you and request access to it.

• Request correction of inaccurate personal information.

• Request deletion of personal information, subject to certain legal exceptions.

• Request a copy of personal information in a portable format.

• Opt out of certain uses of personal information, including certain forms of targeted advertising conducted through cookies and similar technologies.

• Appeal a decision regarding your privacy rights request, where required by applicable law.

The availability and scope of these rights may vary by jurisdiction.

How to Exercise Your Rights

To submit a privacy request, contact us using the information in the Contact Us section below.

We may need to verify your identity before completing your request. Where permitted by law, you may designate an authorized agent to submit a request on your behalf.

If your request is denied, you may have the right to appeal our decision by contacting us and stating that you are submitting an appeal.

Cookie and Advertising Choices

You can control cookies and similar technologies by:

• Adjusting your browser settings to block or delete cookies.

• Using any cookie preference tools or banners that may be available on the Website.

• Using certain browser signals, such as Global Privacy Control, that communicate your preference to opt out of certain cookie-based uses where required by applicable law.

Please note that blocking cookies may affect the functionality of the Website, and some cookies are necessary for the Website to operate.

13. Additional Privacy Information for California Residents

California residents may have additional rights concerning their personal information under applicable California privacy law.

Depending on applicable law and the circumstances, these rights may include:

• The right to know or access the categories and specific pieces of personal information we have collected about you.

• The right to know the categories of sources from which personal information was collected.

• The right to know our business or commercial purposes for collecting or using personal information.

• The right to know the categories of third parties to whom personal information has been disclosed.

• The right to request correction of inaccurate personal information.

• The right to request deletion of personal information, subject to applicable exceptions.

• The right to obtain certain personal information in a portable format.

• The right to opt out of certain sharing or processing for targeted or cross-context behavioral advertising, where applicable.

• The right not to receive discriminatory treatment for exercising applicable privacy rights.

Categories of Personal Information

Depending on how you interact with us, categories of personal information we may collect can include:

Identifiers: Such as your name, postal address, IP address, email address, phone number, or similar identifiers.

Customer and service information: Such as contact information and information related to services you request or purchase.

Commercial information: Such as records of products or services purchased, obtained, or considered.

Internet or electronic network activity: Such as interactions with our Website or advertisements, browser information, pages visited, and similar usage information.

Approximate location information: Such as general location inferred from your IP address.

We may obtain this information directly from you, automatically through your interaction with the Website, and from service providers that help us operate and analyze the Website and provide our services.

We may disclose applicable categories of information to service providers for legitimate business purposes as described in this Privacy Policy.

No Sale of Personal Information

We do not sell personal information for money.

However, we may allow certain third-party partners to collect information through cookies and similar technologies for analytics, advertising, and measurement. Depending on applicable state law, certain cookie-based advertising activities may be considered “sharing,” targeted advertising, or otherwise subject to an opt-out right even when no money changes hands.

You can exercise applicable cookie and advertising choices using the controls described in this Privacy Policy.

Mobile information, including mobile contact information and text messaging originator opt-in data and consent, will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do, we will revise the “Last Updated” date at the top of this page. Changes become effective when the updated Privacy Policy is posted on the Website.

We encourage you to review this Privacy Policy periodically for changes.

15. Contact Us

If you have questions about this Privacy Policy, our Programs, or your privacy rights, please contact us:

Phone: (253) 285-1220
Email: joe@bowersplumbingllc.com
Mailing Address: 14611 Meridian E Unit A, Puyallup, WA 98375